Orders will ship within 2-7 business days. Tracking information will be automatically sent to your email. Once in transit, packages take 1-4 business days to arrive.
Products that are part of the same order may ship separately, so your order could arrive in multiple packages on slightly different timelines. You'll receive order tracking information for each item once shipped.
We’re currently offering free standard delivery on all online orders over £60 for mainland UK. For orders below this amount the standard charge is £5.99
The standard delivery for Northern Ireland and parts of Scotland based on weight and size. Parcels up to 2kg is £5.99 Parcels over 2kg up to 5kg is £8.99 Parcels over 5kg is £19.99
We currently use Parcelforce and Royal Mail
Plants are dispatched Monday to Thursday only to minimise their stay in transit. Dispatch may be delayed for soil needing to dry up a bit after watering, weather conditions too hot or too cold, or immediate availability. You will be notified about any delay.
We offer FREELOCAL PICK UP from our Mill Rd store. Local pick up orders normally are ready for collection the next day* subject to availability.
If your order arrived damaged, inform us within 30 days so we can replace it as part of our 30-Day Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.
* Next day LOCAL PICK UP is subject to immediate availability. Out of stock products will be available within 2-7 days and we will notify when it is ready for collection.
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